It sounds like you can log in from any device, but the 2FA step of every login still requires the one device that is authorized to generate the one-time codes. On the flip side, DON'T do the incredibly stupid thing that Bank of America and Vanguard do, which is to allow accounts with stronger security (2FA code generator or FIDO key) enabled to fall back to one-time code via SMS, because then all the expense and inconvenience of the code generator app/ security key actually adds NO extra security at all. That would be as secure as the current system, and much more usable. USB security "keys" from Yubico), and must allow multiple (more than two) such keys (or, in the case of Symantec VIP, Credential IDs) to be used to log in to any one Fidelity account. I second the criticism that limiting the Fidelity customer to just one device on which the code generator app is installed is an unnecessary impediment to convenience of use, and that it provides no real additional security.įidelity should implement (Google Authenticator compatible) standard TOTP, not Symantec VIP and should also implement FIDO U2F (e.g. I appreciate your help and your very excellent customer service □♥️□□ I have a very old iPhone and I’m considering purchasing a new one in the fairly near future… If I am limited to only having the VIP Symantec app on one device and choose to install the VIP Symantec app on my current phone, would I be able to transfer the app over to my new iPhone, when/if I buy one? That seems very counterproductive to me…I am hoping that I misinterpreted the information in front of me… Please clarify. My concern is that if I am limited to only installing it on one device I might someday want to make a trade in my account and will not have that particular device with me, or that particular device may be lost, broken or unusable for some reason.I want to install it on my computer, my iPad and my iPhone. Am I misinterpreting the information that I am seeing when it says you are limited to only installing the VIP Symantec app on ONE DEVICE?.Each alert costs 25 cents, and you can change your preferences anytime.I am trying to figure out the VIP Symantec app so that I have a secure system for 2FA when I login to my Fidelity accounts. You can switch on SMS alerts to receive information about your account directly to your mobile. All SMS messages relating to held payments will be sent from either +61 437 126 492 OR +61 489 988 024. If you are unsure whether an SMS is genuine, please call us at 132 888 or you can call the Fraud Bureau directly at 1300 705 750. Remember, we will never ask you to click on any suspicious links, request any login details, ask you for a One Time Password, or ask you to call any number other than 1300 705 750 in an SMS. If you have a payment being held, any following transfers and card transactions may also be blocked. If you receive this SMS, please contact our Fraud Department on 1300 705 750 to remove the block on your account. If this happens, you will receive an SMS from the Fraud Bureau to notify you that your transaction has been placed on hold. Keeping your accounts secureīank Australia has a fraud monitoring service, where potentially fraudulent payments made via OSKO, PayID or PayTo may be held for 24 hours. If you want to make transfers greater than $5,000 (or $10,000 for BPAY®) you will also need to download the Symantec VIP app. We use it to send codes to you to be sure it’s you. Your mobile is your second line of security. International transfers – you must accept or enter a passcode on your phone first.Local transfers – you’re prompted to set up a new payee first.Select ‘Transfer and pay’ from the main menu in internet banking to pay someone else, schedule a transfer or make an international transfer. You can do it yourself in internet banking or you can call us. It becomes unblocked at midnight of the same day – at which point you can try again. Blocked and can’t log in?Īccount access is temporarily blocked after three incorrect attempts at entering an internet banking password on any given day. (It needs to be changed within the first 30 days.) This could be because you haven’t changed your password yet. You can also use your customer number and password to register for the Bank Australia app for more banking on the go. Once registered, you’re good to go with banking from your desktop, smartphone or tablet. Please do this in your first 30 days with us. The first time you log in you will be prompted to change your password. Here's the link if you're ready to log on now. Just getting started with internet banking? Learn how to register, log in, transfer funds and set up SMS alerts.
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